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About Varied / Hobbyist Senior Member justMANGO26/Canada Recent Activity
Deviant for 10 Years
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What happened to your gallery, Mango?

Tue Aug 29, 2017, 1:23 PM
Hi everyone, you may have noticed that my account has been deactivated few months between roughly April to July 2017.  Long story short, my account was compromised on April 22, 2017 by someone who subsequently used my credit card information saved on the account to make point purchases of over $600 USD. The hacker then changed my account email and deactivated my account. As a result, I lost a whole bunch of money and access to my account.

On the same day of the incident, I began the long and arduous negotiation with deviantART support staff to 1) reverse the transactions, and 2) regain access. At the same time, I cancelled my credit card and filed a fraud claim with my bank.

It took the deviantART about a month to respond to my three help desk tickets (I even left them a voice mail at the main office phone line). At which point I was given a partial refund of roughly $400 USD but no answer on the reactivation of my account. I pursued further, but deviantART told me that their record shows that the full amount was refunded and closed the ticket. My bank records showed otherwise. By this time, it was mid July.

Thankfully, my bank informed me shortly after that they had processed the fraud claim and reversed the balance of the disputed charges, including the conversion rate from CAD to USD (which deviantART did not cover in their partial refund). So at least that settled the credit card charges.

I reopened the closed ticket with deviantART, inquiring into the status of my account. The support staff reset my email and allowed me to reset my password, but as a result of the account being deactivated for more than 30 days, all data has been lost and irrecoverable. There was very little I could do about this, especially in light of the fact that I immediately opened a ticket after the compromise, but it took deviantART a month to reply.

As a result, everything I've accumulated here over the past 10 years is lost. I will not resubmit everything that was previously here unless there is a specific reason for a particular deviation. I don't intend to rebuild my gallery, as I am extremely busy with work and other things, but in the off chance that I do make something, I will post it.

Thank you all for being supportive all these years, I really appreciate it.

deviantID

justMANGO's Profile Picture
justMANGO

Artist | Hobbyist | Varied
Canada
I joined dA in 2005, this is my second account. I have done graphics and web design, photography (digital and darkroom) and music arrangements. My current area of focus are digital painting, fantasy cartography, and fiction writing. I'm currently writing my debut novel, an court intrigue fantasy with swords and sorcery.

I hold a honours bachelor of arts in philosophy, specializing in ancient, early modern and modern analytic philosophy. I am currently practicing corporate and commercial law at a boutique law firm.

I also provide stock photos for non-commercial use. You can find them at MANGO-stock.
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Comments


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:iconhugqueen:
HugQueen Featured By Owner Jul 10, 2016   Writer
i'm watchin u. :lovestare: 
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:iconjustmango:
justMANGO Featured By Owner Jul 10, 2016  Hobbyist General Artist
o____o;; *stands stiffly*
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:iconhugqueen:
HugQueen Featured By Owner Jul 11, 2016   Writer
:starepoke: 
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:iconsteve-c2:
Steve-C2 Featured By Owner Jul 7, 2016
You may know how this feels.  :D
Reply
:iconjustmango:
justMANGO Featured By Owner Jul 7, 2016  Hobbyist General Artist
lol yea totally. But thankfully it happens less frequently now that I started doing extensive amounts of planning.
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